Hoke County Public Library IS CLOSED UNTIL FURTHER NOTICE.
Hoke County Public Library is continuing a staged reopening process
and is currently at Stage 3:
Staff is available by phone at 875-2502
from 8:00 am to 5:00 pm, Monday through Friday
to offer assistance with digital resources, provide reference services,
and to provide materials checkout, copy/print & faxing for
The book drop will be open from 8:00 am to 5:00 pm, Monday through Friday.
No returns will be accepted at the pickup table.
No overdue fines are being charged during this time.
Check readyhoke.org or the library’s Facebook page for more news and updates.
Stage one (1-2 Weeks) Preparation
Employees prep for opening to the public, while practicing social distancing & sanitizing protocols. Staff constructs social distancing maps for the branch, and puts in place directional & capacity signage and floor markings. Staff modifies furniture placement and spacing of computer work stations. Sneeze guards are installed at circulation desks where one on one services will take place.
Cleaning procedures will be adapted, and cluttered spaces and other areas “off limits” to the public will be taped off. Staff will provide information and reference work to patrons by phone, email, and social media.
No meeting room or history room use will be available until staged reopening is ended, as both rooms will be needed as workspace for staff and for storage of unused furniture, as well as for storage and cleaning of returned materials in quarantine.
Library hours will be 8:00 am to 5:00 pm, Monday through Friday.
Monday, May 11, 2020
Stage Two (1-3 Weeks) Basic Curbside Service (front door pickup)
Basic curbside service (front door pickup) begins along with a continuation of Stage One. Curbside service will be limited to books & audiovisual materials in our collection; no newspapers, magazines, or kits, and no borrowing from other libraries. Please see “Curbside Pick-Up Service-Hoke County Public Library” (below) for details. During this stage, no face-to-face public interaction will
take place. Book drops will be opened and maintained by staff. Incoming materials will be quarantined for 72 hours, then book covers & AV cases will be sanitized and the items re-shelved. Social distancing and daily sanitizing of surfaces continue.
Library hours will continue to be 8:00 am to 5:00 pm, Monday through Friday, with Front Door Pickup appointments available from 9:00 am to 4:00 pm.
Stage Three (1-3 Weeks) Expanded Curbside Service (front door pickup)
Basic Curbside Material Checkout in Stage Two continues.
Additional curbside services may be added:
Basic Copying, Scanning and Faxing: Patron places document in drop box or designated curbside box, staff person will then retrieve box wearing gloves, complete service, notifies patron for pick-up.
Printing via Email: Patron sends document via email, staff person prints, notifies patron for pick-up at set time.
Any other service that we can provide in this manner.
Library hours will continue to be 8:00 am to 5:00 pm, Monday through Friday, with Front Door Service appointments available from 9:00 am to 4:00 pm.
Stage Four (3-4+ Weeks) Re-opening to the Public
On a limited basis, the public can enter our branches at the level specified in Executive Orders (currently 5 people per 1000 sq. ft.) Capacity will be posted on the front door of each branch and monitored by a staff member at the door. Patrons will be limited to one hour in the library per day.
Hoke County Library is 13,992 sq. ft., for a maximum of 69 persons, including community and staff members. However, a large portion of the overall square footage will be off limits to the public throughout all or part of the reopening process (meeting room, history room, adult stacks, children’s room, reading tables, other seating), so the actual limit will be much lower.
During this phase, staff members are strongly encouraged to wear a face mask when interacting with the public, even though the library will be configured to promote social distancing.
Patrons will be encouraged to wear a mask or face covering, if they have one.
A staff member will monitor the front door, checking temperatures and tracking building capacity.
Patrons will be limited to one hour in the building.
Services to be continued and added include:
Curbside Service (Front Door Pickup)
Basic Copying, Scanning and Faxing
Printing via Email
Public-use Computers: available in limited numbers to achieve physical distancing, with a 30-minute to 1-hour time limit, depending on demand; emphasis on use for job skills development and applications, and school classwork.
Virtual Summer Reading Programs
Library staff will continue to work 8:00 am to 5:00 pm, Monday through Friday, with Curbside Service/Front Door Pickup appointments available from 9:00 am to 4:00 pm, but the library will close at 4:00 pm for cleaning & sanitizing.
Services & Locations Temporarily not available to the public:
Newspaper and periodical access
Cluttered and tight areas (see staff for assistance), such as:
Library stacks (may be open on a limited basis per social distancing).
Children’s room (may be open on a limited basis per social distancing).
Achieving Critical Services:
Personal protective equipment (PPE) for each staff member including face masks and disposable gloves to help stop the spread of COVID-19 during customer service interactions. (local and grant funding).
Plexiglass Sneeze Guards for each public service desk to help promote social distancing, and accidental exchange of germs. (local and grant funding).
Automatic hands free sanitizer dispensers with refills for each location with additional units for larger libraries. (local and grant funding).
Returned materials will still need to be isolated for 72 hours.
Limited number of computers available with time limits to ensure equal access and maintain social distancing.
Temporarily reduce hours of operations to achieve cleaning of areas as well as preparing outgoing materials.
Close study rooms, meeting rooms, and history rooms.
No exam proctoring.
Remove furniture to promote social distancing.
Eliminating any paper handouts, except for those necessary for library services (Libby, Student Access, etc.), that will be given on an as needed basis.
Stage Five (6+ Weeks) Re-opening to the Public
Expanding Critical Services:
Increasing number of people in the building but continue to monitor
Increasing the number of computers available but maintain limited hours.
Allow access to quiet areas and study tables with reduced seating capacity
Continue to limit access to computers/Kiosks in youth areas to maintain social distancing.
Stage Six (? Weeks)
Restoration of Traditional Services and Regular Hours
Front Door Pickup Service- Hoke County Public Library
Hoke County Public Library is closed to the public. Until the library has reopened to the public, or until further notice, Front Door Pickup Service for materials checkout will be available to patrons. Copy, printing, & fax services will be added beginning on Monday, June 8.
In order to use Front Door Pickup, library patrons should:
1. Use the catalog at www.srls.info to find the items to request and make a list, including title, author, and call number.
*only include items that are shown as "Available" at Hoke.
*books, audiobooks, and DVDs only -- no magazines, newspapers, kits, etc.
*limit of 10 items per card per day
*limit of 3 DVDs per card at one time -- return all 3 to check out more
(DVD checkout fees are temporarily waived).
*all normal checkout periods, account limits, and restrictions apply
Patrons without internet access can call 910-875-2502 for staff assistance in selecting materials.
2. Give us your list. Call 910-875-2502 or email us at firstname.lastname@example.org with your list and your library card number, and give staff authorization to check out materials on your account.
3. Once we have your items ready, we will call or email you to schedule a pickup time. Pickup appointments are available 9:00 am to 4:00 pm, Monday through Friday, and cover a 15 minute time period.
4. Bring your library card to collect requested materials at the scheduled time, following all directions and social distancing guidelines. Do NOT approach the pickup area outside your assigned time. Missed appointments must be rescheduled by phone or email.
5. The DVD checkout fee is $1.00 per title. Exact change only, please.
6. Place any returns in the book drop, between the hours of 8:00 am and 5:00 pm, Monday through Friday only. No returns will be accepted at the pickup table.
1. Call us at 910-875-2502 to make an appointment for Copy/Print/Fax service.
2. Appointments are available 9:00 am-4:00 pm, Monday-Friday, and cover a 15 minute time period.
3. Payment must be made in exact change only.
4. Copy/Print/Fax fees:
Black & white copies/printouts 15¢ per page
Color copies/printouts 50¢ per page
Fax $1.00 per page (including cover sheets)
5. For printouts, email documents to be printed to email@example.com. At your scheduled time, pay and pick them up using the designated bin at the front door.
6. For copies or faxes, place payment and the pages to be copied or faxed into the designated bin by the front door.
7. Do NOT approach the pickup area outside your assigned time. Missed appointments must be rescheduled by phone or email.
Patrons should not use Front Door Pickup if they feel sick in any way, or have been in close contact with someone who is sick.
Only items that have been requested, pulled, & checked out in advance will be available for checkout at Front Door Pickup. Library staff will not take requests during the pickup process.
Do not bring items to be renewed to the pickup table. Renewals can be requested by phone or email.
Library staff will not take items to patrons in their vehicles for health and safety purposes.
Payments for DVD checkout fees, copy, printing, or fax charges must be made in exact change only.